Refund policy

**Rob's Coral Farm Live Arrival Guarantee:**

1. **Guarantee Period**: Covers corals' condition upon delivery and up to 3 days post-delivery.

2. **On Delivery Instructions**:
- Inspect corals immediately upon arrival.
- Take clear photos if any coral appears Dead On Arrival (DOA).

3. **Notification Process**:
- Send photos and a brief description of any DOA corals to info@robscoralfarm.com within 4 hours of delivery.
- Report any issues within the 3-day window with photos and a description.

4. **Resolution Options**:
- Verified claims offer the choice of a replacement coral or future store credit.
- Shipping costs for replacements within the 3-day window are customer responsibility.

5. **Scope of the Guarantee**:
- Covers initial arrival and notable deterioration within 3 days.
- Does not cover conditions stemming from aquarium setups post the 3-day period.

6. **Contact Information**:
- For assistance, please contact us at info@robscoralfarm.com.

Thank you for your continued support and for choosing Rob’s Coral Farm. We are committed to providing exceptional corals and service.